Refund and Returns Policy

1. Return Eligibility

We accept returns within 7 days of receiving your order, provided the item meets the following conditions:

Unused and in original packaging
In resalable condition
Accompanied by proof of purchase (order number or receipt)

Note: Items marked as “final sale” or “non-returnable” are not eligible for return.

2. Return Process

To initiate a return, please contact us at starhubtrading88@gmail.com with the following:

Order number
Reason for return
Photos of the product (if defective or damaged)

We will provide return instructions. Please do not send products back without contacting us first.

3. Refunds

Once we receive and inspect the returned item, we will notify you of the refund approval status.

Approved refunds will be processed within 5–7 business days to your original payment method.
Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).

4. Damaged or Defective Products

If you received a damaged or defective product, contact us within 3 days of delivery. Please include clear photos and a description of the issue. We will offer a replacement, refund, or alternative solution.

5. Exchange Policy

We accept exchanges for items of equal or lesser value. If the desired item is out of stock, we may issue a refund or store credit. Shipping costs for exchanges are the responsibility of the customer unless the issue was caused by us.

6. Return Shipping

Customers are responsible for the cost of return shipping unless the item is faulty or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.

7. Wholesale Orders

For bulk or wholesale orders, returns are handled on a case-by-case basis. Please contact us to discuss your specific situation.

If you have questions regarding your return or refund request, please don’t hesitate to contact our support team at starhubtrading88@gmail.com. We’re here to help!

Last Updated: July 29, 2025