1. Shipping Destinations

We ship our products worldwide. If your country is not available at checkout, please contact us directly for assistance.

2. Processing Time

All orders are processed within 2–5 business days after receiving payment. Orders are not processed or shipped on weekends or public holidays.

3. Shipping Methods & Delivery Time

We use reputable carriers such as Hongkong Post, SF Express, DHL, FedEx, or others depending on your location and the size of your order.

Estimated delivery time:

  • Hong Kong & Macau: 1–3 business days
  • Asia: 5–10 business days
  • Europe & North America: 7–14 business days
  • Middle East & Africa: 10–20 business days

Please note that actual delivery times may vary due to customs clearance and other unforeseen delays.

4. Shipping Charges

Shipping charges will be calculated and displayed at checkout. For wholesale or bulk orders, please contact us for custom shipping rates.

5. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the delivery status online.

6. Customs, Duties, and Taxes

Customers are responsible for any customs and import taxes that may apply in their country. Sheng Long International Company is not responsible for delays caused by customs.

7. Undeliverable or Returned Packages

If a package is returned to us due to an incorrect address or failure to collect, additional shipping charges may apply for resending the package.

8. Shipping Damage or Lost Items

If your item arrives damaged or does not arrive within the estimated time, please contact us immediately at starhubtrading88@gmail.com with your order number and details. We will investigate and assist with a resolution.

If you have any questions about your order or our shipping policy, feel free to contact us.
Sheng Long International Company – Reliable Toy Distribution.