FAQs
Frequently Asked Questions (FAQs)
Sheng Long International Company
Email: starhubtrading88@gmail.com
Phone: +852 3565 9214
1. What types of products do you offer?
We specialize in a wide range of toys for children of all ages, including educational toys, action figures, dolls, puzzles, and more. Please browse our catalog for the latest selections.
2. Do you sell to both individuals and businesses?
Yes. We support both retail customers and wholesale partners. For wholesale pricing and bulk order inquiries, please contact us directly.
3. How can I place an order?
You can place an order directly through our website. For custom or bulk orders, feel free to email us at starhubtrading88@gmail.com.
4. What payment methods do you accept?
We accept bank transfers, PayPal, and major credit cards. For wholesale orders, other payment arrangements can be discussed.
5. Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping fees and delivery time may vary depending on the destination.
6. How long does shipping take?
Delivery time depends on your location. For example:
Hong Kong: 1–3 business days
Asia: 5–10 business days
Other regions: 7–20 business days
Please refer to our Shipping Policy for more details.
7. How can I track my order?
Once your order is shipped, we’ll send you a tracking number via email. You can use it to track your package online.
8. Can I return or exchange a product?
Yes, returns and exchanges are accepted within a specified time frame, provided the item is unused and in original packaging. Please refer to our Return Policy for full details.
9. Are your toys safe for children?
Absolutely. All our toys meet relevant international safety standards and are suitable for their indicated age groups.
10. Do you offer customized or OEM toys?
Yes. We can support OEM/ODM services for bulk orders. Contact us for further discussion and quotation.
Still have questions?
Feel free to email us at starhubtrading88@gmail.com or call us at +852 3565 9214.
We’re happy to assist you!